Phone : +44(0)203 004 9787
Whilst we will always strive to give the best possible service to our customers, some factors Please note that couriers are still not guaranteeing a next day delivery though 95% are being delivered on time. Unfortunately, we cannot give refunds on late deliveries as this is outside our control, we will however continue to monitor deliveries and chase the couriers should the delivery not be on time.
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Items will be be sent by either post or courier. Generally up to 85% of the goods available are sent out the same day for overnight delivery (if requested). Some items such as furniture or special order items can take up to 14 days. If your item is required urgently please contact us prior to placing an order by email or telephone to confirm. (UK Mainland only, excluding the Scottish Highlands, Islands and other remote areas)
Deliveries are made up to 6pm and someone should be available to receive them. If no one is available then a card will be left and a further attempt will be made generally within 48 hours.
If Item is not accepted by you for any reason, then the postage expenses shall be paid by you and a cancellation charge of a minimum of 20% of the order value will be charged for any such non acceptance.
? 5.25 Two to Three Day Delivery (UK Mainland Excluding Post Codes Mentioned at Checkout)
? 6.75 Next Working Day Orders Before 5pm (Weekdays Only) (Please allow up to 48 hours) for Mainland UK. Orders Below ?15.00 Exc. VAT
? 5.95 Next Working Day Orders Before 5pm (Weekdays Only) (Please allow up to 48 hours) for Mainland UK. Orders Over ?15.01 Exc. VAT
All orders below ?15 (excluding VAT) will incur a delivery charge ?6.75 plus VAT for UK mainland. for Scottish Highlands and Islands,Northern Ireland,Isle of Man may incur charge ?12 plus VAT for order values under ?400 Excluding VAT.
Deliveries to Northern Ireland can take up to 6 working days for an economy courier or within 72 hours with an express courier. Some items may be chargeable to Northern Ireland these costs will be presented to you at the checkout.
For deliveries outside the E.U. all local taxes, surcharges, duties, if incurred are the sole responsibility of the buyer.
We will accept returns provided that they have not been opened and are sent back in perfect selling condition (this includes any retail packaging). Returns must be received back to us within 7 working days of receipt. There will be a 20% re-stocking fee applied to most returns, we may waive this fee at our discretion in certain circumstances.
We are unable to accept any returns for shipments that have been made outside mainland UK. We are also unable to accept returns or cancellations on special orders. Special order items also includes Plan Chests, Plan Filing Cabinets and Bobby Trolley's.
Any items that are damaged need to be reported within 24 hours of receipt. Any damages reported outside this period will not be accepted. Replacement orders will be sent carriage free ASAP.
Please email us before trying to return any item as you will require an RMA number otherwise your return will be rejected.
