Welcome to the Online Stationers web site, A trading name of Watermark Stationers Limited.

If the cartons have been opened we cannot then resell them as new, so a full refund will not be given on returns.

Our Terms of Business

These are our terms & conditions, which governs your use of our web site. By using this web site and placing any order through this web site, you are agreeing to these terms & conditions.

The design, content and layout of this web site remains the property of Online Stationers and may not be used without written consent from Online Stationers.

This site is owned and operated by Online Stationers . All material contained within this web site including all graphics, design, text and all other content and information are the copyright of Online Stationers. All rights are reserved.

Online Stationers grant permission to copy, print and distribute in hard copy format, sections of this web site for the purpose of shopping, browsing or for placing any order with Online Stationers. Any unauthorized use of any material on this web site without prior written consent of Online Stationers may be in violation of copyright and any other applicable laws.

Pricing

All List prices used on this web site are the relevant manufacturers' suggested selling prices.

All prices advertised on this web site are for orders placed through the web site and may differ from those listed in our catalogue.

All our prices and the savings referred to in them are as compared to manufacturers recommended prices on the specific item and are exclusive of V.A.T.

Whilst we take all reasonable steps to ensure that the prices quoted on the site (both manufacturers recommended prices and your price) are correct we cannot be held responsible for any errors that have been made in quoting these prices. If a price has been incorrectly quoted on the web site, we reserve the right to cancel the order whether or not the order has been confirmed or charged to your credit card. A full refund of the amount charged will be made immediately.

The price is exclusive of any applicable value added tax for which you will be additionally liable to pay to Online Stationers.

The prices are also exclusive of any cost of delivery, which includes packaging and carriage. The cost of delivery shall be payable by you. This cost will be notified to you at time of order for most Mainland UK deliveries (The Scottish Highlands and Islands will incur an extra cost for delivery for which you will be notified by email before the item is sent)

Any clerical, pricing or other error or omission in any sales literature or any other material, quotation or price list or invoice issued by us shall be subject to correction without any liability.

Delivery

We will endeavour to deliver your order for stationery and office supplies on a next working day delivery (as the items go by courier and is out of our hands, we cannot guarantee this). Furniture items take up to 7 working days to deliver (expediated delivery is available at an extra cost, please call us prior to placing an order).

We will not be held responsible for any delays in the delivery of any order.

If for any reason we are unable to deliver this order within the time scale specified above, we will advise you immediately as to when the order will be delivered to you. If for any reason we are unable to deliver your order within the above time scale you may at your option cancel the order and we will arrange a full refund for you.

If delivery is not accepted by you for any reason, then the cost of delivery shall be paid by you and a cancellation charge of a minimum of 20% of the order value will be charged for any such non acceptance of delivery.

£5.95 Next Working Day Orders Before 5pm (Weekdays Only) (Please allow up to 48 hours) for Mainland UK. Orders equal to or over £15.00 Exc. VAT

£6.75 Next Working Day Orders Before 5pm (Weekdays Only) (Please allow up to 48 hours) for Mainland UK. Orders under £15.00 Exc. VAT

Orders below £150 (excluding VAT) will incur a delivery charge £5.25 plus VAT for Mainland UK.
Orders below £400 (excluding VAT) will incur a delivery charge £12 plus VAT for Scottish Highlands and Islands,Northern Ireland,Republic of Ireland and Isle of Man.

For deliveries outside the E.U. all local taxes, surcharges, duties, if incurred are the sole responsibility of the buyer. All orders outside the Mainland UK may incur extra delivery and packaging costs. Please call us before placing an order to get a quotation.

ANY DAMAGES SHOULD BE REPORTED WITHIN 24 HOURS OF DELIVERY AND IN WRITING BY EMAIL. IF DAMAGES ARE REPORTED OUTSIDE OF THIS PERIOD, WE WILL NOT BE HELD RESPONSIBLE. PLEASE DO SIGN FOR GOOD IF THEY APPEAR TO BE DAMAGED.

Sale of Goods

Please note we only sell to bona fide businesses and not the general public. By accepting the terms and conditions you accept that the contract you are entering in to when placing your order is for a business and you are fully aware that distance selling rules do not apply.

Payment Terms

The buyer shall pay the price of the goods after any applicable discounts by credit/debit card at the time the order is placed.

No goods will be delivered until and unless full payment has been received for the said goods.

Credit accounts, where arranged, are on a strict 30 day payment policy. If payment is not received within 30 days interest at 1.5% per month will be added to the outstanding amount until the payment is made in full.

We reserve the right to suspend any account without notice and ask for all amounts outstanding to be paid in full immediately.

All goods remain the property of Online Stationers until paid for in full.

Returns

Online Stationers will arrange to pay for the return of damaged, defective or incorrectly shipped goods.

Where we will accept them, we will charge a minimum 20% handling fee plus all carriage charges incurred by us for the collection of unwanted or non-defective goods (this includes the original cost to us for sending the item, irrespective of whether a charge for delivery was made to you originally).

Returns will only be excepted if the item has been raised for a return within 6 days of receipt. Certain items cannot be returned, these have been indicated on the site below the short description, in red. All items must be returned at the buyers cost to us at the designated address that will be passed on after a return is booked.

Warranties and liabilities

Goods supplied with a manufacturers warranty where registration is required is the sole responsibility of the buyer to ensure that it is done.

The seller shall not be liable for any act or omission of a manufacturer or its agent including any failure to repair or replace goods or any representations made by them without limitation.